[IT] ITIL Foundation

Service Delivery

• Service Level Mgt.
• Financial Mgt.
• Availability Mgt.
• Capacity Mgt.
• IT Service Continuity Mgt.

Service Support

• Service Desk (Call Centre,Help Desk)
• Incident Mgt.
• Problem Mgt.
• Configuration Mgt.
• Change Mgt.
• Release Mgt.

IT Security Management